Effective date: August 25, 2025
Welcome to Loved Ones (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, and share information about you when you use our mobile application and related services (collectively, the “Services”).
Summary
We collect basic account information you provide (e.g., name and email), occasion reminders you create, and—only if you choose—contact or calendar data to help schedule reminders.
We use this data to power core features (reminders, gift suggestions, order processing), improve the app, and provide support.
We do not sell your personal information. We only share it with service providers (e.g., cloud hosting, analytics, payment processors) and when required by law.
You can request access or deletion of your data at any time by emailing us.
Information We Collect
Account information: Name, email address, password (hashed), and profile settings.
Occasions & preferences: Events you add (e.g., birthdays, anniversaries), gift preferences, notes, and reminder schedules.
Contacts & calendars (optional): With your permission, we may read limited fields (e.g., name, birthday, event title/date) to create reminders. You can revoke access at any time in your device settings.
Purchase information (if applicable): Order details, delivery address, and transaction metadata processed by our payment provider; we do not store full payment card numbers.
Usage and diagnostics: App interactions, crash logs, device type, OS version, and a device identifier used for analytics and to improve reliability.
Communications: Messages you send to support or feedback you submit.
How We Use Information
Provide and personalize the Services (reminders, suggestions, order processing).
Send notifications you configure (e.g., upcoming occasions) and administrative messages.
Maintain safety and integrity, prevent fraud and abuse.
Analyze usage to improve performance and features.
Comply with legal obligations.
Sharing of Information.
We do not sell your personal information. We share information with:
Service providers: Cloud hosting, analytics, authentication, and payment/shipping partners who process data on our behalf under contracts that protect your information.
Business transfers: In connection with a merger, acquisition, or asset sale.
Legal reasons: To comply with law, enforce our terms, or protect rights, privacy, safety, or property.
Your Choices & Rights
Access, correction, deletion: Contact us to access, correct, or delete your information. We will respond consistent with applicable laws.
Permissions: You can revoke contact, calendar, or notification permissions at any time in your device settings. Some features may stop working without these permissions.
Marketing: You can opt out of non‑essential emails via the unsubscribe link.
Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it. If we later offer experiences for children, we will comply with applicable laws (e.g., COPPA) and platform requirements.
Data Retention
We retain personal information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need the information, we will delete or anonymize it.
International Transfers
We may process and store information in the United States and other countries with different data‑protection laws. Where required, we use appropriate safeguards for international data transfers.
California & EU/UK Notices
California (CPRA): We do not sell or share personal information for cross‑context behavioral advertising. You may request access or deletion of your data.
EU/UK (GDPR): Where we act as a controller, the legal bases may include performance of a contract, legitimate interests, consent (for optional features), and compliance with legal obligations. You may have rights to access, rectify, erase, restrict, or object to processing, and to data portability.
Contact Us
If you have questions or requests, contact us at support@lovedonesapp.com or by mail: Loved Ones, Attn: Privacy, 3602 E College Ave, Cudahy, WI 53110 (update with your preferred address).
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the new policy in‑app and updating the “Effective date” above.